Privacy policy

At CAF Electrical Supplies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website or services.

1. Information We Collect:

a. Personal Information: - We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or create an account on our website.

b. Automatically Collected Information: - We gather information about your device, browsing patterns, and interaction with our website using cookies, web beacons, and similar technologies.

2. How We Use Your Information:

a. Order Processing: - To fulfil your orders, process payments, and provide you with order updates and shipping information.

b. Customer Support: - To respond to your enquiries, provide customer support, and address any issues or concerns you may have.

c. Personalisation: - To enhance your shopping experience by providing personalised content, product recommendations, and promotions based on your preferences and purchase history.

d. Marketing and Promotions: - With your consent, we may send you marketing communications, newsletters, and promotional offers. You can opt-out at any time.

e. Analytics: - To analyse website usage, improve our services, and optimise the performance of our website.

3. Information Sharing:

a. Third-Party Service Providers: - We may share your information with trusted third-party service providers to assist us in delivering our products and services (e.g., payment processors, shipping companies).

b. Legal Compliance: - When required by law or in response to valid legal requests, we may disclose your information to comply with applicable regulations or legal processes.

4. Your Choices:

a. Opt-Out: - You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in our emails or by contacting our customer support.

b. Cookies: - You have the option to manage cookie preferences through your browser settings. However, disabling cookies may impact the functionality of our website.

5. Security Measures:

• We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.

6. Changes to the Privacy Policy:

• We reserve the right to update or modify this Privacy Policy. Any changes will be reflected on this page with a revised effective date.

7. Contact Information:

• If you have questions or concerns about our Privacy Policy, please contact us at enquiries@wihadirect.co.uk